Privacy Policy

The Robert W. Woodruff Arts Center, Inc. (“Woodruff Arts Center”) knows that users of its web site care about the personal information they provide to us. This privacy policy, which is part of our overall Terms and Conditions of Use, is designed to provide you with information about how we collect, store and use personally identifiable information obtained through our web site. We refer to this information as “personal information.” The Woodruff Arts Center reserves the right to revise this privacy policy from time to time, and by using the Woodruff Arts Center web site, you are agreeing to the terms of the then-current privacy policy. This policy covers how the Woodruff Arts Center treats the personal information that it collects from its patrons in any manner, including via phone, by mail, at the Woodruff Arts Center and through the following Woodruff Arts Center websites:

How Information is Collected

When you wish to utilize certain of our web site services, we will ask you for information such as your name, address, e-mail address, telephone number, certain demographic information and (if needed) credit card information. We need certain information in order to register you as a unique user and let you access personalized services. However, other requested information is optional and can be given at your discretion. Like most web sites, the Woodruff Arts Center uses “cookies.” A “cookie” is a text file, invoked by standard browser software, that we place on your hard drive to enable our systems to, among other things, recognize your browser, track transactions, and allow you to navigate our website without having to re-enter information. The information gathered by cookies is not made available to organizations. We may also automatically receive and store certain other types of information, such as the type of web browser you use or the pages you link to from the Woodruff Arts Center’s website.

In addition, the Woodruff Arts Center incorporates tracking or measurement tools into our websites and other communications which enable us to track your browsing activity on the Woodruff Arts Center websites as well as across social media platforms or other non-Woodruff Arts Center websites and applications (known as “tracking tags”, “web beacons,” “action tags” or “single-pixel gifs”). If you utilize services which are linked to these tracking tags, these third-party services may also provide non-personal information to the Woodruff Arts Center about your activity on non-Woodruff Arts Center websites and social media platforms, which we may utilize to increase the effectiveness of our promotional efforts and to personalize our services and offerings for you. Cookies, tracking tags, and embedded third-party features provide overall usage patterns for our websites that we use for analysis and to provide personalized services and advertising content. Your browsing may be tracked by these third-party services for their own use and for their clients. Such tracking could give information about you as an individual to third-parties based on your browsing activity, but this information will not include personal information unless you specifically provide it.

The ability of tracking tags to gather and use your information through any third-party services is governed by that service’s privacy policy, which may differ from the Woodruff Arts Center’s policies. The Woodruff Arts Center is not responsible for the privacy practices or the use of the data collected by these third-party services.

Use of Information We Collect

Personal information collected through this web site may be used by the Woodruff Arts Center to communicate with you, register you as a user, allow purchasing and shipping of tickets, subscriptions, memberships and/or merchandise, enable you to participate in special promotions and to navigate the website without having to re-enter information, administer our web site, comply with applicable law, and as otherwise provided in this privacy policy. We may occasionally make personal information available to select other organizations, including but not limited to, non-profit arts organizations, affiliated organizations, agents working on our behalf, companies or organizations with whom we have a contractual or sponsor relationship, or in connection with an asset transfer. We may also provide aggregated data to these and other organizations. Although we may make reasonable inquiries to determine that such other organizations maintain website privacy policies comparable to ours, we are not responsible for the enforcement of such policies.

Certain of our programs use personal information to send updates and notices to registered users via e-mail. If you provide your mailing address or telephone number, the Woodruff Arts Center may also use your personal information to contact you by mail or by telephone regarding special offers from the Woodruff Arts Center, updated information about the Woodruff Arts Center or the Woodruff Arts Center’s website, and new services offered by the Woodruff Arts
Center. If you wish to be removed from this contact list, you may do so by contacting the Woodruff Arts Center directly. (See the “Whom To Contact If You Have Questions” section below).

You can browse our sites without logging on, and no personal information about you or your visit will be collected by the Woodruff Arts Center. Some anonymous, statistical information is automatically logged when you access one of our sites, which allows us to make our sites more useful to you and others who use them by, for example, tracking which features of the site are most used by visitors. Information that is collected might include:

  • The date of the visit
  • The time of arrival and length of visit
  • The browser used (e.g., Firefox, Internet Explorer, Safari, etc.)
  • The type of device used, and the Operating System on that device
  • A list of files downloaded or pages viewed
  • The Internet Protocol (IP) address of the machine through which the site was accessed
  • Any errors encountered

If you wish to browse our site anonymously you will need to log out of your online account. However, your activity will still be tracked by third-party services incorporated into the site.

You may purchase tickets anonymously if you choose to pay by cash in person at our Box Office.

Third-Party Service Providers

The Woodruff Arts Center may engage reputable third-party vendors in order to help us manage our web site and allow us to better service our visitors and customers. These may include third-party vendors engaged to analyze, for marketing purposes, the information collected on our website.

The Woodruff Arts Center’s site may contain links to third-party web sites. Once you leave the Woodruff Arts Center’s website, this privacy policy will not apply to such websites.

Administration Of Our Website / Compliance With Law

We may disclose your personal information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating our Terms and Conditions of Use or to protect the safety, property or other rights of our users or the public. In addition, we may disclose or access account information for administrative and other purposes that we believe are necessary to develop, maintain, and improve our products and services. We also may disclose your personal information if we believe in good faith that we are required to do so in order to comply with applicable law, a subpoena, or other legal process.

You Can Review And Change Your Personal Information

We encourage users to update and edit their personal information and keep it current by notifying us of any changes.

Contact us at if you wish to make any changes to your personal information or if you wish to change your preferences regarding receiving communications from the Woodruff Arts Center, our partners, or selected third parties. You can also write to us at:
Robert W. Woodruff Arts Center, Inc.
Attention: Box Office
1280 Peachtree Street NE
Atlanta, Georgia 30309

Please include both your old and new contact information so that we can make the appropriate changes.

Security Used To Protect Your Information

We take commercially reasonable steps to maintain the security of customer information via a variety of access controls, including password protection, electronic firewalls, and data encryption. However, the Woodruff Arts Center does not guarantee the security of such information.

Other Organizations Featured On Our Website

We may provide links to other websites, but the Woodruff Arts Center is not responsible for the privacy policies, terms and conditions of use, or content of any such websites. We encourage you to familiarize yourself with the privacy policies and terms and conditions of use of linked websites. You may agree to provide personal information to other companies who provide content for various parts of our website. If you agree to provide information to such companies, that information will be subject to their privacy policies.

Children Under Thirteen Years of Age

We do not knowingly collect personally identifiable information from children under thirteen years of age.

Changes to Privacy Policy

The Woodruff Arts Center may revise its privacy policy from time to time. We encourage you to visit this page periodically to review our current policy so that you will always know what information we gather and how we may use that information.

Whom To Contact If You Have Questions

If you have any questions, please email us at: or

*This Privacy Policy was last updated October 1, 2016.


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